Resy and OpenTable are reservation apps that streamline aspects of restaurant operations, including marketing, in-house guest experience, customer relations, and even post-dining surveys and performance details.
With OpenTable being the more popular of the two software options, we were curious to see how Resy would compare. Our comparison looks into what these platforms offer, their top features, and their pricing.
About Resy
Software Overview
Resy’s software provides the restaurant industry with a table reservation system to manage their reservations, floor plan, and guest experience. Previously only marketed toward up-market and notable restaurants, Resy has recently become more widely available and helps connect diners with their favorite restaurants.
Resy’s operating software offers a full service to the restaurant industry and focuses on the restaurant’s service and guest experience before, during, and after dining. It includes online reservation capabilities, as well as guest tracking and floor planning.
Who is Resy Best for?
Resy OS is suited to restaurant owners, staff, and diners looking for a way to make online restaurant reservations. Restaurants looking to be put on the map will be added to the Resy database, where diners can find their new favorite local restaurant.
This restaurant reservation software is best suited for full-service restaurants that already have a strong following as they do not drive as much demand as OpenTable. Small diners or eateries may struggle to maintain balance while using the software with limited staff.
Top Features
Resy is primarily dedicated to reservation management, including online reservations and restaurant table management. With built-in waitlist features that include a mobile app, Resy’s platform aims to streamline the dining experience from booking to guest ratings after the dining experience concludes.
For restaurants looking to grow their business, Resy’s database connects restaurants with new guests while keeping former diners coming back. In addition, the software includes various communication and marketing tools to build and maintain rapport between restaurants and their guests.
It’s important to note that Resy does not have the same extensive following that OpenTable has amassed, so you’ll want to make sure you have a strong organic following if Resy becomes your management system of choice.
Restaurants can also increase revenue through the customizable floor plan capability, capacity management tools, and on-demand reports and analytics. They can also get real-time customer feedback through guest survey generation.
Pricing
Resy offers varied pricing with three subscription tiers. Unfortunately, Resy doesn’t offer a free trial version of their operating software, but demos are available through their sales team. Unlike OpenTable, Resy does not charge for online covers, making them a more attractive option for some.
The basic subscription tier comes with limited features and costs $249/month. For access to their complete list of features and sales analytics, an upgraded monthly subscription of approximately $399/month is available.
In addition to monthly subscription fees, basic users can opt to include the point of sales integration for $100 per month and the ticketing feature for in-house events at 3% per transaction.
Are you looking to easily manage your private dining & events alongside table reservations? Check out Perfect Venue to easily organize your events in one place - it even integrates with OpenTable.
About OpenTable
Software Overview
OpenTable is also a restaurant reservation system that offers operating software to big and small establishments.
With millions of monthly users, we’ll show you how it stands up against its restaurant reservations competitor, Resy. Much like Resy, OpenTable handles table management for staff. It also provides a reservation system for diners to use either through OpenTable’s platform or the user’s personal website.
Similarly, OpenTable markets restaurants by listing them on their platform. However, OpenTable charges restaurants a cover fee for bookings made through their platform, which can get very expensive.
Who is OpenTable Best for?
OpenTable is designed to streamline restaurant services, from booking to front-of-house operations. Restaurants looking for advertising through OpenTable and restaurants looking for better management may be interested in the benefits this system has to offer.
Because of their additional cover fees, OpenTable can become pricey to use. For this reason, it may not be the best fit for smaller restaurants just starting out. However, many users report that being advertised through OpenTable is beneficial in bringing more diners into their restaurants.
Unlike Resy, OpenTable reservation software offers more basic features, but they can be managed by a smaller staff or hospitality team. For this reason, it’s best to look at the features of the software to make an informed decision on whether it would benefit you and your business.
Top Features
OpenTable aims to help restaurant groups by bringing more diners into your restaurant. Users with already busy restaurants may also benefit from the table management and waitlist tools to keep their guests happy and streamline their service.
A feature that is not included with Resy is the shift management feature, which can help restaurants better manage their staff. The custom floorplan tools also help keep services running smoothly so that your staff only has to focus on exceptional customer service.
OpenTable’s software includes table management and online reservations. Potential guests can either find your restaurant through the OpenTable website or through your personal site via a booking widget. Several guest management tools and integrated CRM capabilities are also available to streamline your services.
Additionally, OpenTable has a built-in point of sales and payment integration to help you streamline everything from bookings, in-house guest experiences, and even settling the bill. After their dining experience, diners can fill out guest surveys which you can track utilizing OpenTable’s guest performance business reports.
Pricing
OpenTable offers three subscription tiers and a free trial of the Basic subscription for 30 days. After the free trial has ended, you will pay a flat subscription fee of $39 per month. In addition, there is a $1.50~ reservation fee charged for every booking made through OpenTable, plus an additional $0.25 for bookings made through your personal websites using the booking widget.
If front-of-house capabilities are something your business requires, you should consider the Core subscription. At $249 per month, you’ll no longer have to pay a cover fee for bookings made through your personal widget. There is still a fee of $1.00 for bookings made directly through OpenTable.
OpenTable’s cover fees can quickly begin to stack up, making it an expensive choice for many growing businesses. You can read our full review of this reservations system here.
Conclusion
In our comparison of Resy vs. OpenTable, Resy comes out on top for restaurants that already have a strong following. For restaurants that are not as well known or are in destination cities, OpenTable may be a better option to drive more traffic.
If you’re looking to manage your private dining and event business, you may want to check out Perfect Venue. It compliments both Resy and OpenTable very well and seamlessly integrates with OpenTable. Our knowledgeable sales and support team is readily available to take you through a step-by-step tour of Perfect Venue’s intuitive and easy-to-use functionality.
