On a busy night, every server is on the floor, the host is seating a party of eight, and nobody's free to pick up. That call might be a to-go order, a reservation, or a regular asking if you're still serving brunch. Whatever it is, it goes to voicemail, and there's a decent chance that customer just calls the next place instead. That lost phone revenue adds up.
An AI phone answering tool can make a huge difference to capture those restaurant calls and take some of the burden off your staff.
However, most voice AI tools for restaurants pick a specific lane. Some only take phone orders. Others only handle reservations and questions.
Loman AI is one system that does both, plus the usual menu questions and call routing on top.
In our research into voice AI tools for restaurants, Loman kept coming up as one of the more established names in the space, so we dug into what it actually does, what it costs, and where it might fall short.
Here's our honest breakdown.
What Is Loman AI?
Loman AI is a leading voice AI phone agent for restaurants. It answers phone calls around the clock, takes orders, books reservations, and answers guest questions, all without a person on the other end of the line.
The company was founded in Austin, Texas in the summer of 2024, which makes it one of the younger players in restaurant voice AI. It's worth knowing upfront: Loman doesn't have the multi-year track record that some competitors do.
Loman raised a $3.5 million seed round led by Next Coast Ventures, with TenOneTen Ventures and Antler also participating. The company built the platform for single-location independents as well as multi-unit and enterprise brands, and it's gained particular traction with pizza restaurants, where phone volume tends to run high.
How Does Loman AI Work for Restaurants?
When a customer calls, Loman's AI answers immediately instead of putting them on hold or sending them to voicemail. It can hold a natural conversation, take a full order with modifiers and substitutions, or walk someone through booking a table.
Once the call wraps up, the order or reservation syncs directly into your restaurant's POS system or reservation platform, so nobody has to re-type anything by hand.
The AI is trained on your specific menu, hours, and policies rather than running on generic scripts. That's how it handles menu questions, allergen questions, and location questions without transferring every customer call to a person.
If a situation is too complex for the AI (a complaint, a large catering request, or anything outside its scope), it transfers the call to your staff and passes along a full transcript.
Key Features
Here’s a breakdown of Loman AI’s main features:
AI Phone Ordering and Reservations
Loman takes orders for pickup and delivery, including modifiers and special requests, and pushes them straight into your POS. It also handles automated phone reservations synced with OpenTable.
POS and Reservation Integrations
Loman connects with Toast, Square, Clover, SpotOn, Shift4, Aloha by NCR, Olo, and Stream. That's a solid list, and it covers most of the systems independent restaurants already run.
If you're still deciding on your core POS system, our guide on what to look for in a restaurant management POS covers the basics before you layer AI tools on top.
Call Handling at Volume
Loman can handle up to 50 calls at once on its Starter plan, so callers get a live response instead of a busy signal during the dinner rush. It also includes automated call transfer to staff, outbound SMS updates, and multilingual support.
Upselling for More Phone Revenue
During phone orders, Loman's dynamic upsell engine suggests add-ons like sides, drinks, or larger portions to lift average ticket size. It's a great way to automatically capture the kind of add-on sales a good server would push in person, without adding any extra work for your staff. And it helps secure more revenue.
Multilingual Support
Loman AI can communicate in over 30 languages. That means a caller doesn't need to speak English to place an order or book a table, so you're not losing business from customers who'd otherwise hang up or ask for someone else.
Dashboard and Reporting
The dashboard shows live calls, transcripts, orders, and outcomes, plus revenue and peak hours reporting so you can see when your call volume actually spikes.
Loman AI Pricing
Pricing is only available upon contacting Loman AI. They offer two plans:
- The Starter plan covers basic call management. It includes the humanlike voice AI, AI answers to customer inquiries, automated call transfer, outbound SMS, automatic menu updates, and the customer dashboard.
- Premium includes everything in Starter, plus takeout and delivery ordering, automated phone reservations, complete POS integration, secure phone payments, smart guest memory, the upsell engine, and out-of-stock menu updates.
If your goal is to actually replace a phone host for order-taking, Premium is the tier you need.
Enterprise pricing is fully custom and built for multi-unit and enterprise brands that need deeper integrations. You'll need to talk to Loman's sales team directly for a quote here too.
Setup and Onboarding
Loman states they can go-live in under 24 to 48 hours. That means connecting your POS and reservation systems, uploading your menu, setting call-handling rules, and running a test call. They say that most teams are up and running in less than a day.
White-glove setup is available if you'd rather have someone on their team configure it for you.
Results Restaurants Report Using Loman AI
According to Loman's own data, restaurants using the platform see up to a 22% lift in phone revenue and up to a 17% reduction in labor costs, largely from recaptured calls and the built-in upsell engine. Loman also reports processing tens of millions of dollars in order volume and handling millions of calls in its first year alone.
Who Is Loman AI For?
Loman fits best for independent restaurants and multi-unit groups on Toast, Square, Clover, or SpotOn who want one system to handle both phone orders and reservations. Its "all in one" positioning sets it apart from reservation-only phone tools like Slang AI, which doesn't take food orders at all.
It's a weaker fit if you need enterprise-scale QSR or drive-thru deployment, or only need reservation handling without order taking.
Things to Know Before You Sign Up
- Full order-taking and reservations are Premium-tier features. The Starter plan only covers basic call handling, so match the tier to what your restaurant actually needs.
- As a company founded in 2024, Loman has a shorter track record than some longer-established competitors.
- Independent reviews mention some accuracy and support inconsistencies from specific users, alongside plenty of positive feedback from others.
- Pricing isn't publicly published on their site anymore, so you'll need to get a quote with the setup fee and any per-location costs spelled out.
- As with any AI phone system, listen to a live demo call using your own menu before you commit. It's the fastest way to judge whether the voice and accuracy actually fit your restaurant.
Final Thoughts
Loman AI is a solid option if you're a restaurant operator drowning in missed calls during peak hours and want a single tool that takes orders, books reservations, and handles routine customer service automatically.
The Premium plan is where most of the real value sits, so budget for that tier if full ordering matters to you. Just get pricing in writing first, since it's no longer posted publicly, and run a live demo call before you decide.
Managing what happens after that first call, from staffing your dinner rush to tracking bookings across your team, all comes down to having the right restaurant operations setup behind the scenes.
If you manage event bookings or private dining on top of daily service, Perfect Venue's event management software can help you keep those inquiries organized once the phone stops being the bottleneck. Book a demo and see how we can help make event bookings as easy as 1-2-3!
Loman AI FAQ
Does Loman AI take phone orders?
Yes, on the Premium plan. Loman takes pickup and delivery orders with modifiers and substitutions and sends them straight to your POS. The Starter plan handles basic customer calls and inquiries but doesn't include full order taking.
What POS systems does Loman AI integrate with?
Loman connects with Toast, Square, Clover, SpotOn, Shift4, Aloha by NCR, Olo, and Stream.
Does Loman AI handle reservations?
Yes. Loman books and manages reservations synced with OpenTable, available on the Premium plan.
How long does it take to set up Loman AI?
Loman advertises setup in under 24 to 48 hours, covering POS connection, menu upload, and call-handling rules. White-glove setup is available for restaurants that want it fully configured for them.
