This post was updated in November 2026.
Tripleseat is event sales and management software for restaurants, hotels, caterers, and event venues. In this Tripleseat review, we found it rated 4.5 out of 5 on G2 from 360 reviews. Pricing starts at $375 per venue per month, and add-ons cost extra.
Tripleseat reviews tend to praise how it helps a sales team stay organized. The most common complaints are emails landing in spam folders, clunky navigation, and cost.
Quick verdict: Tripleseat is well-rated event sales software with deep tools for hotels and layout-driven event spaces. It holds 4.5/5 on G2, 4.7/5 on Capterra, and 4.5/5 on Hotel Tech Report. Users like its organization and ease of use, and they flag email deliverability, navigation, and price. Tripleseat starts at $375 per venue per month before add-ons. Restaurants and multi-location groups that want published per-location pricing should compare it with Perfect Venue.
What Is Tripleseat?
Tripleseat is cloud-based software that helps event teams turn event inquiries into booked, paid events. It launched in 2008 and sells across the hospitality industry, from restaurants and hotels to caterers and unique venues.
Here's what that looks like day to day. A sales manager logs a new inquiry, builds a proposal, sends a contract, collects a deposit, and hands a banquet event order (BEO) to the kitchen. Tripleseat ties each of those steps to the same event record, so nobody's digging through an inbox for the final headcount.
Tripleseat also absorbed Gather. Vista Equity Partners bought Tripleseat in March 2020 and merged Gather into it under the Tripleseat brand, FSR Magazine reported. If your team ran on Gather, Tripleseat is where those accounts went.
Tripleseat Pricing (2026)
Tripleseat starts at $375 per venue per month. That's at least $4,500 a year for one venue before add-ons. A three-location group starts at $13,500 a year.
Add-ons are priced individually in a sales conversation. They include Floor Plans, Direct Book, Tickets, Insights reporting, and a venue marketplace listing. Every plan includes unlimited users and integrations.
Tripleseat Features
Tripleseat's features cover the event sales cycle, from the first inquiry to the final payment. Every package includes Inquiry Inbox, the Dashboard, Proposals, Contracts, and BEOs, Payments, and the Guest Portal. Direct Book, Floor Plans, Tickets, Insights, and Venue Marketplace cost extra, unless your package already bundles one of them.
Inquiry Inbox
Inquiry Inbox keeps client communication and internal messages attached to the event record. If the sales manager who booked a holiday party is out sick, whoever covers can read the whole thread. Nobody has to forward an email chain from three weeks ago.
Discussion Groups let you set up teams once, like sales, kitchen, and the GM. Then you add the whole group to a thread in one step. When you change who's in a group, active threads update too.
AI Compose drafts client replies from the details already on the event. Your team reviews the draft, edits it, and hits send. That means less time typing replies and more time delivering events.
Dashboard and Calendar
The Dashboard gives your team one view of new inquiries, booked events, and open tasks, built around a shared calendar. You can filter the calendar by status, room, event manager, event type, or date range.
Tasks get assigned by role and priority, so a sales manager sees follow-ups and the ops lead sees day-of setup.
Proposals, Contracts, and BEOs
Tripleseat builds proposals, contracts, invoices, and BEOs from the event record. When a guest drops from 60 to 45 people, the documents update, and the staff who handle events on the day see the most recent count.
You can set up separate layouts for each audience. The guest proposal shows your branding, pricing, and a gratuity selector. The internal banquet event order (BEO) hides the money and shows what staff need: headcount, menu, room setup, and staff notes.
The billing widget handles food and beverage minimums. You can track a minimum against specific menu categories and add any shortfall to the total. Taxes and fees apply to that shortfall automatically. Guests pick a gratuity (a percentage or a flat amount) when they sign.
Contracts go out for e-signature. In the U.S., the federal ESIGN Act gives electronic signatures the same legal standing as ink in most business transactions.
Payments
Payments comes with every Tripleseat package and lets guests pay deposits and balances online. It accepts Visa, Mastercard, Discover, American Express, and ACH bank transfers.
Payment schedules, deposits, minimums, and add-ons sit on the event, so guests see what they owe and when. A payments dashboard tracks daily transactions, outstanding balances, and overdue payments across locations.
Card data is handled to PCI standards, the security rules the PCI Security Standards Council sets for businesses that take card payments.
Guest Portal
The Guest Portal is a branded page where guests review documents, sign contracts, choose menu items, and pay. It pulls from the live event record, so the guest always sees the current proposal. Keeping client engagement in one place also means fewer “did you get my email?” follow-ups.
Menu Selection lets the lead guest browse your menus and make picks in the portal. Those picks land on the event automatically. Your team doesn't have to retype a menu from an email.
Direct Book
Direct Book lets guests book large group dinners, private events, and catering orders from your website, 24 hours a day. You set the rooms, menus, availability, minimums, and deposit rules once, so guests can get through the booking process without a phone call. Your team still approves every booking before it's confirmed.
Floor Plans
Floor Plans gives sales teams 2D diagrams and 3D walkthroughs that sit inside each event. A couple can see the room setup for a 150-guest reception without booking a site visit. That cuts a step out of event planning for both sides.
Tripleseat offers three levels of detail, from simple greyscale diagrams to custom photo-realistic renderings of your space. Planners, guests, and venue managers can edit the layout on their own time and any changes show up in the event documents. Front-of-house and back-of-house staff see the approved version before doors open.
Tickets
Tickets lets you sell seats to public events like wine tastings, cooking classes, and ticketed dinners inside the Tripleseat platform. Those events sit on the same calendar as your private bookings.
You can set tiered pricing, early bird rates, VIP packages, and add-on upsells. Tickets also includes branded landing pages, email blasts to your guest list, door check-in, and post-event surveys.
Insights
Insights is Tripleseat's reporting tool, with more than 20 reports, role-based dashboards, and trend forecasting. Tripleseat says the data refreshes every few hours.
Reports cover bookings, pipeline conversion, revenue by lead source, menu performance, and sales team productivity. Multi-property reporting lets an owner compare locations side by side. Insights comes with Tripleseat Hotels and costs extra on other packages.
If you're still deciding which numbers matter, start with the basics of event analytics.
Venue Marketplace
Venue Marketplace is a paid listing that shows your venue to corporate, social, and wedding planners searching for event space. Your listing can include photos, videos, floor plans, and a venue description. Leads from the marketplace drop straight into your Tripleseat inbox with your other inquiries, so you manage leads from every source in one place.
Packages and Add-Ons
Tripleseat sells four packages, and you can switch add-ons on during the sales process:
- Tripleseat: The core event platform for capturing, booking, planning, and getting paid.
- Tripleseat + Direct Book: Core platform plus self-serve online booking.
- Tripleseat + Floor Plans: Core platform plus 2D and 3D event layouts.
- Tripleseat Hotels: Property management system (PMS) integration, room blocks, multi-day events, and Insights reporting.
- Add-ons: Tickets and Venue Marketplace, plus any feature your package doesn't already bundle.
Tripleseat Integrations
Tripleseat integrates with hotel property management systems, reservation platforms, point of sale (POS) and accounting software, and marketing tools. Here are the main connections by category:
- Hotel PMS: StayNtouch syncs group bookings, room blocks, and pickup both ways. Opera, WebRezPro, and Cloudbeds also connect.
- Reservations: SevenRooms shows event bookings next to table reservations. Tripleseat also connects with OpenTable Guest Center, Tock, and Reserve with Google.
- Point of sale: GoTab moves deposits collected in Tripleseat onto event-day tabs, so the deposit comes off the final bill.
- Accounting: QuickBooks Online receives event payment records once a day through Omniboost, a third-party partner.
- Email marketing: Constant Contact, Mailchimp, and Personica sync with your Tripleseat contacts.
- Reporting: Tableau and Amaze Insights pull Tripleseat data into business intelligence dashboards.
- Lead sources: Cvent Leads & RFP and Cvent Reposite bring in corporate venue requests, and Dexter adds branded lead forms.
- Event operations: Social Tables handles room diagrams, Event Staff App covers staff scheduling and time tracking, and DoorDash Drive delivers off-site catering orders.
- Calendar: Google Calendar shares events with operations managers.
Some connections run through a partner, like Omniboost for QuickBooks, and come with their own setup steps and support team. Partner lists change, so ask for the current list during your demo. Check the integrations you can't live without, like your POS, accounting software, and any other systems your team uses every day.
What Reviewers Say About Tripleseat
Tripleseat reviews are mostly positive, with ratings between 4.5 and 4.7 out of 5 on the three biggest review sites. Here's where each one stood when we checked.
On Capterra, users rate Tripleseat 4.6 for ease of use and 4.7 for customer service. Hotel Tech Report ranks it second of 33 tools in its event management software category. That places it among the leading event management software tools on the site.
What Users Like
Most praise centers on organization. Reviewers like having one platform for the whole event:
- Everything in one place: Leads, proposals, contracts, BEOs, tasks, and messages sit on the event record.
- Easy to learn: G2 and Hotel Tech Report reviewers often call the interface intuitive and user friendly.
- Templates: Reusable document templates speed up proposals and contracts.
- Tripleseat Support: Responsive customer support comes up again and again. One reviewer calls the Tripleseat team “super helpful.”
What Users Complain About
The complaints are more specific, and a few show up on more than one site:
- Emails landing in spam: Reviewers on G2 and Hotel Tech Report say messages sent through Tripleseat sometimes end up in guests' spam folders. A proposal sitting unread in spam is a deposit you're not collecting.
- Navigation: Some users find menus and pick lists unintuitive.
- Cost: High price is a recurring theme on G2.
- Automation and reporting: Some reviewers want more automations, deeper reports, and more flexible customization options.
- Integration gaps: Capterra reviewers mention missing connections, like no DocuSign integration and no direct link to Square. Check that your e-signature, POS, and accounting tools connect before you sign.
Tripleseat Pros and Cons
Tripleseat's biggest strengths are depth and organization. Its biggest drawbacks are the starting price and the add-ons you pay for on top.
Pros
- Covers inquiry to final payment in one system
- Hotel package with room blocks and PMS integration
- 2D and 3D floor plans available as a package
- Unlimited users on every plan, according to Tripleseat
- High ratings on G2, Capterra, and Hotel Tech Report
Cons
- Starts at $375 per venue per month before add-ons
- Add-on prices aren't published
- Reviewers report emails landing in spam
- Some users find navigation clunky
- No free trial to test out before committing
Who Tripleseat Is Best For (and Who It Isn't)
Tripleseat is best for venues that want a one-stop shop for floor plans, ticketing, or hotel room blocks and don't mind quoted add-ons. It's a tougher sell for restaurants and groups that want to know the full price before a sales call.
Good Fit
These venues get the most out of Tripleseat's packages:
- Hotels that need room blocks and PMS integration inside their event software
- Wedding and event spaces that sell on 2D and 3D layouts
- Venues that sell ticketed events and want ticketing in the same system
Not the Best Fit
These venues often find a better match elsewhere:
- Restaurants, bars, and breweries that mainly sell private dining, buyouts, and group menus
- Multi-location groups that want each location on a plan sized to its event volume
Tripleseat Alternatives
Perfect Venue is the main Tripleseat alternative for restaurants, bars, breweries, caterers, food and beverage-led hotels, and multi-location hospitality groups. Here's how it compares, plus a few other tools worth a look.
Perfect Venue
Perfect Venue is event management software built for restaurants and hospitality venues. Here's where it differs from Tripleseat:
- Transparent per-location pricing: Professional costs $199 a month per location billed annually ($239 monthly). Premium costs $299 billed annually ($339 monthly). Enterprise is quoted.
- Published card fees: The added card fee is 0.5% on Professional, 0.3% on Premium, and 0% on Enterprise.
- One login for every location: Staff see every location they're assigned to, with permissions set per employee and per location.
- Fast follow-up: Perfect Venue sends a personalized reply within minutes of a new inquiry, and its AI Event Assistant drafts emails for your team to review.
- Proposals built for restaurants: Food and beverage minimums, custom fees, and one-click menu items go straight into the proposal.
- Sign and pay in one link: Guests review the proposal, e-sign, and pay the deposit through a secure link.
- White-glove setup: Our team handles setup and migration, including the events you're moving from Tripleseat.
For multi-location groups, each location can sit on its own plan tier. A busy flagship and a quieter neighborhood spot don't have to pay the same rate, and managers still report across the whole portfolio.
See our full Perfect Venue vs Tripleseat rundown to see all the differences and make the decision that's right for your venue.
Other Tripleseat Alternatives
A few other tools come up when venues shop around. Each one suits a different kind of venue:
- Event Temple: Hotel sales and catering software built around group room blocks and PMS connections. Event Temple starts at $249 per month, billed annually, with a one-year minimum.
- Planning Pod: Prices by how many events you manage at once and bundles floor plans and ticketing. That bundle is the main trade-off in Tripleseat vs Planning Pod for event and wedding venues.
- Caterease: Catering software for businesses that run mostly off-site events. A Tripleseat vs Caterease decision usually turns on how much of your work happens away from your own venue.
When you line up Tripleseat alternatives, ask each vendor for one yearly total. Include the subscription, every add-on, setup, and card processing.
Our Verdict
Tripleseat is solid event management software, with good user ratings of 4.5 to 4.7 out of 5 and deep tools for hotels and layout-driven event spaces. Its $375 per venue starting price, quoted add-ons, and unpublished card fees make it a pricier and slower purchase for most restaurants.
If you sell private events at a restaurant, bar, brewery, or group of locations, test Perfect Venue on your own inquiries first. Start a 14-day free trial or book a demo and walk through one of your own events with our team.
Frequently Asked Questions
How much does Tripleseat cost?
Tripleseat starts at $375 per venue per month, which works out to $4,500 a year for one venue. Add-ons such as Floor Plans, Direct Book, Tickets, and Insights are priced separately during the sales process. Tripleseat doesn't publish its card processing fees, so ask for the full rates in writing.
Is Tripleseat good for restaurants?
Tripleseat works for restaurants, and G2 reviewers praise its organization and templates. The trade-offs are cost and complexity: it starts at $375 per venue per month, and some reviewers find navigation clunky. Restaurants that mainly sell private dining and buyouts often compare it with Perfect Venue.
Is Gather part of Tripleseat?
Yes. Vista Equity Partners acquired Tripleseat in March 2020 and merged Gather into it under the Tripleseat brand. Gather no longer runs as a separate product, and former Gather customers moved to Tripleseat. If your team used Gather, judge Tripleseat on its current packages, pricing, and reviews.
What are the best Tripleseat alternatives?
Perfect Venue is a top Tripleseat alternative for restaurants, bars, breweries, caterers, and multi-location hospitality groups, with published pricing from $199 per location per month billed annually. Hotels that sell group room blocks often look at Event Temple. Event and wedding venues that want floor plans bundled in often compare Planning Pod.
What's the difference between Perfect Venue and Tripleseat?
The biggest difference is pricing. Perfect Venue publishes per-location plans from $199 a month billed annually, plus its card fees. Tripleseat starts at $375 per venue per month, with add-ons quoted. Perfect Venue gives multi-location groups one login with per-location permissions, while Tripleseat offers hotel room blocks and 3D floor plans.
