We previously managed our events using Tripleseat. While it got the job done, we found it overly complicated and outdated. The system felt clunky and cluttered, which made even simple tasks more of a hassle than they should have been.
We also struggled with client communication. The email thread system was confusing, and messages often ended up in spam, causing delays and frustration for both our team and our clients. On top of that, not having an assigned customer success representative made it difficult to get quick help or personalized support when we needed it.
Those challenges ultimately pushed us to look for a more modern, intuitive, and better-supported solution.
Perfect Venue has completely transformed how we manage our events business. The platform lets our team save time and be fully self-sufficient. We can easily update and customize everything from images, policies, and contact forms to email templates, tasks, reminders, and even the AI email replies. All without needing outside help.
Having an all-in-one tool has been a game changer. We can communicate directly with guests through one clean email thread, and messages no longer end up in spam. The Mobile App makes it easy for our team to respond to new leads on the go. Guests also love the Perfect Venue guest portal, where they can view and select menu items, sign contracts, and submit payments all in one place.
On top of that, Perfect Venue’s Marketplace has helped us proactively reach new customers. The results were almost immediate. We’ve tripled our inquiries, doubled our bookings, and even started booking more events at our Ghirardelli Square location, which used to be a challenge before switching.
I was a little nervous and overwhelmed at first about the migration. Mainly the time it would take to set everything up and making sure the switch from Tripleseat to Perfect Venue wouldn’t create more problems than it solved. But honestly, I was nervous for no reason. The Perfect Venue team made the entire process seamless. There were no unexpected bumps, no data issues, and zero delays getting us up and running to start booking more events.
We have 3 beautiful venues, we welcome you to.
Our restaurant, inspired by the family’s organic Rutherford estate, brings small-batch California wines and farm-to-table dishes to San Francisco’s Marina District. We offer two outdoor event spaces, one located on the sunny patio of lively Chestnut Street while the other is tucked away in the back on our garden patio with a roaring fireplace. The formal dining room inside is lit by our carefully curated wine library while the rest of the space keeps natural elements of brass and warm wood. We are a couple of blocks from the Presidio and the Palace of Fine Arts and minutes from the Golden Gate Bridge.
Our tasting room is located in the heart of the historic Ghirardelli Square. Fun, lively, and vibrant, this space creates the ideal atmosphere for networking groups and standing celebrations. With cozy overhead heaters and lit up by the iconic Ghirardelli sign, our outdoor patio is perfect for sipping and socializing year-round. Bringing a taste of Napa Valley to San Francisco we love to host custom group wine and food pairings.
And lastly, situated between where the creativity of San Francisco meets the fertile ground of the Napa Valley, Cultivar Sausalito is almost ready to welcome you. This new location is the culmination of years of passion for sustainable farming, seasonally inspired menus, winemaking, craft cocktails, and unforgettable hospitality—all rooted in what we’ve built together at Cultivar.
Or contact us at 415-906-4190 or hello@perfectvenue.com with any questions you may have.
